We make sure key staff members know what customers are saying while showing potential customers you care. Stay in the loop with less of the work, freeing up your staff to focus on what they do best.
We gather your customer reviews, then write responses to them based on the spreadsheet of info and preferences we keep on the hotel and your team’s input if needed.
Facebook, Google, Yelp, Expedia and TripAdvisor.
How Many Review Responses?
You can manage your investment in review responses by establishing a limit on the number of reviews we respond to. We start out by including 75 responses.
Our Collaboration Document
We offer an online collaboration document that makes it easy for managers to see reviews and responses, provide edits and feedback and approve the response for posting.
Each month we provide an executive-level report package called At-A-Glance. This report informs your teams about how your guests are feeling and how many reviews are being left in a visual way.