A PERSONAL EXPERIENCE FOR GUESTS
Exclusively for clients using our Backstage CRM system or linking their own existing CRM system.
We create a 1:1 experience where members can view their own room rates, loyalty rewards, perks and communicate their personal preferences.
The portal page provides a personal entry point into the booking system allowing you to hand off more information and speed the booking experience.
Using their portal, high value guests can communicate and share requests, opinions and information that you can act on to better the stay experience.
A guest may opt-out of one type of message and opt-in to another. These actions seamlessly become a part of the guest profile.
The path to “Book Now” often involves several interactions. Follow the path and learn how guests interact with your marketing.
High value guests that are part of a negotiated rate program can quickly see and book their rate without revealing sensitive information to prying competitors.
Direct mail used to be difficult to measure. Portal pages let you know who is responding and help you grow your email database.
Get unprecedented granularity in your reporting. See specifically who is engaging with your messaging and who is not.